AB Poland Travel — Terms and Conditions

Effective from 1 March 2026.

Tours, activities, transport and travel packages booked directly with ABP Travel

ABP Travel sp. z o.o. (“ABP Travel”, “we”, “us”)

ul. Baśniowa 3/116, 02-349 Warsaw, Poland

KRS 0000947001 · NIP 7011069186 · REGON 521024980

info@abpoland.com · +48 604 704 685 · www.abpoland.com

Client satisfaction and a well-organised trip are our priorities. We consider requests openly and seek flexible solutions where availability, safety and arrangements with partners allow. In individual cases, we may offer additional assistance or benefits beyond applicable requirements and agreed terms. Any such goodwill arrangement applies to the particular Booking and does not automatically alter other bookings or create a general guarantee of additional benefits.

These Terms and Conditions apply to Bookings made directly with ABP Travel through abpoland.com, by email, telephone or another direct sales channel. They operate together with the product page, checkout summary, applicable Cancellation Policy and Booking Confirmation.

IMPORTANT CUSTOMER NOTICE

Before paying, check the Service, selected date or date preferences, number and details of participants, shared or private transport option, total price, Cancellation Policy and Special Conditions. Do not select a date that you cannot attend. By completing the required acceptance of these Terms and clicking “Confirm and pay / Book and pay”, you place a binding order with an obligation to pay.

Order of precedence

If provisions conflict, they apply in the following order:

• mandatory provisions of applicable law;

• the Booking Confirmation and order summary for individually selected details, including the date or date preferences, participant count, transport option and total price;

• the Special Conditions applicable to the relevant Service, including its Cancellation Policy; and

• these general Terms and Conditions.

A Special Condition supplements or replaces a general provision only for the Service to which it clearly applies. A Booking Confirmation does not disapply the relevant Cancellation Policy unless ABP Travel expressly confirms an amendment to it. Nothing in these Terms limits any right that cannot lawfully be excluded or restricted.

Definitions and scope

1. “Booking” means a binding contract for a Service formed in accordance with these Terms.

2. “Booking Confirmation” means an email, voucher or other communication from ABP Travel confirming acceptance of the order for performance on the terms selected at purchase, including the applicable shared-option rules. It may be generated automatically after purchase and record the payment received. It does not by itself confirm that the minimum number of separate reservations for a shared option has been reached; the office confirms that requirement separately in accordance with clauses 14 and 29–35.

3. “Client” or “you” means the person making the Booking and, where relevant, each participant covered by it. The person making the Booking confirms that they are authorised to provide participant details and accept these Terms on behalf of all participants.

4. “Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.

5. “Business Client” means a Client who is not a Consumer.

6. “Day Tour” means a Service lasting less than 24 hours and not including overnight accommodation. Where Polish law excludes such a Service from the statutory package-travel regime, it is governed by these Terms, the Special Conditions and generally applicable law.

7. “Package” means a package within the meaning of applicable package-travel law. Mandatory statutory information, rights and protections for Packages apply in addition to these Terms and prevail in the event of conflict.

8. “Service” means a tour, activity, admission, transfer, transport service, accommodation, Package or other travel service offered by ABP Travel.

9. “Special Conditions” means product-specific information made available to the Client before payment, including the product description, itinerary, items included in the price, meeting or pickup rules, minimum-participant or shared-transport rules, cancellation policy, accessibility information and the checkout summary.

10. These Terms apply to all direct Bookings unless the Booking Confirmation expressly states otherwise. A third-party marketplace may apply its own terms to bookings made through that marketplace.

Booking process and formation of the contract

11. The product page and calendar are invitations to place an order. Availability may change until ABP Travel accepts the order. A selectable calendar date does not mean that the minimum number of separate reservations for a shared option has already been reached.

12. Before clicking “Confirm and pay / Book and pay”, the Client must review and confirm that all material Booking details are correct, including the Service, selected date or date preferences, number of participants, shared or private option and total price. Before placing an order, the Client must read the full tour or Service description on the website, including the Frequently Asked Questions (FAQs), which may contain instructions or special requirements applicable to that tour or Service.

13. By completing the required acceptance and clicking “Confirm and pay / Book and pay”, the Client places a binding order under the product description, selected options, applicable Cancellation Policy and these Terms, made available before purchase. The contract is formed when ABP Travel sends the purchase confirmation. For a shared option, this message does not by itself confirm that the required minimum number of reservations has been reached. The office subsequently informs the Client whether the shared option can operate.

14. For a shared option, the office will separately inform the Client, as soon as reasonably possible, whether other compatible reservations are available and the selected shared option can operate. If the required minimum has not been reached when checked, the office will present the available alternatives. Availability may subsequently change in accordance with clauses 29–35.

15. The Client must respond to a message requiring a choice or information necessary to arrange the Service as soon as possible and no later than 24 hours after receiving it. If the Service starts in less than 24 hours, the Client must respond without undue delay within any reasonable deadline stated in the message.

16. The Client should check the details in the Booking Confirmation, particularly the Service, selected date or dates, participant details, transport option and price, and report any discrepancy without undue delay. Checking these details does not confirm that the minimum-reservation requirement for a shared option has been met. Reporting an error does not automatically approve an amendment to the Booking; mandatory statutory rights remain unaffected.

17. Subsequent emails and electronic messages between ABP Travel and the Client form part of the Booking documentation. A change to the Service, price or cancellation terms becomes part of the Booking when the parties expressly agree its terms. A proposal, enquiry or discussion of possible solutions does not itself change the existing arrangements.

Prices, payment and currency

18. The total price and its material components are displayed before payment. Unless expressly stated otherwise, the price includes applicable taxes and only those items expressly listed as included on the ABP Travel website in the description of the relevant product.

19. Payments may be processed by PayU or another disclosed payment service provider. The Client must comply with the provider’s authentication requirements, including 3-D Secure where requested.

20. If a payment required to place an order has not been successfully completed, an unpaid, declined or interrupted transaction is treated as incomplete and will not be processed further. ABP Travel is not required to hold availability or send a reminder for it. This does not apply to expressly agreed deferred or instalment payments. A payment reversal or chargeback does not by itself determine the parties’ obligations. Where payment genuinely due has not been received, ABP Travel may use the remedies available under applicable law, including suspension or termination, subject to statutory requirements and notices. No duplicate payment or charges unsupported by the contract or law will be collected.

21. Where the payment currency differs from the Client’s card or account currency, the Client’s provider may apply its own exchange rate or fees. ABP Travel is not responsible for those rates or charges.

22. No optional paid item will be added to the Booking without the Client’s express consent.

23. Invoices are issued in accordance with Polish tax law. The Client must provide correct invoicing details before an invoice is issued where the law limits later changes.

Dates, date preferences and communications

24. A date identified as the final selected date in the Booking Confirmation or a subsequent ABP Travel message becomes the operating date of the Service. Identifying a date does not itself confirm that a shared-option minimum has been reached unless that has been separately confirmed.

25. Where the form allows several acceptable dates, the Client confirms genuine availability on each and authorises ABP Travel to select any of them without further consent. Until one final date is selected, Cancellation Policy deadlines are calculated by reference to the earliest date supplied by the Client. Once a final date has been selected, deadlines for any subsequent cancellation are calculated by reference to that date and the remaining preferences expire. A cancellation already effective is not recalculated retrospectively. A product-specific policy or an express individual agreement between the parties takes precedence.

26. The Client should select only dates on which they are able and willing to attend. A later change in personal, work, travel or family circumstances does not automatically amend the Booking. If necessary, the Client should request an amendment or cancellation, subject to the applicable provisions of these Terms and law.

27. ABP Travel may contact the Client about operational arrangements by the email, telephone or messaging channel supplied with the Booking. The Client should check these channels regularly, including spam folders, and respond to messages requiring a reply within the time limits in clause 15. Messages provided for information only do not require a reply unless one is expressly requested.

28. All time limits relating to a Service in Poland are calculated using local time in Warsaw, Poland (Europe/Warsaw), unless the Special Conditions state otherwise.

Shared tours and shared transport

29. A shared option means travelling with other travellers, including persons served by subcontractors, partners or other service providers. It does not guarantee a particular group size, vehicle model, seating arrangement or the identity of other travellers, except for characteristics expressly included in the description or agreement. The language of any booked guiding service remains as agreed in the Booking. Where offered, the Client may pay to select a higher vehicle category while retaining shared transport. The scope of the upgrade and any commitment to a specific model are set out in the selected option or expressly agreed with ABP Travel. ABP Travel aims to provide the agreed category for all participants travelling together in that vehicle; an upgrade does not constitute private transport or give control over the other participants.

29a. “Private car” means transport exclusively for participants covered by the Booking on the journey segments included in that option. Adding travellers from another booking requires the Client’s prior express consent. Private transport does not automatically include private guiding inside museums or attractions, where visits may take place in a group with other visitors. The product description or individual agreement determines which transport, guiding and other components are private.

30. Unless the Special Conditions specify a different minimum, a shared-car Service requires at least two separate compatible reservations for the same operating date. Those reservations may be arranged by ABP Travel, its subcontractor, partner or another service provider. Two or more participants on one reservation remain one reservation for this purpose.

31. After the Client selects a shared option, ABP Travel will inform the Client as soon as reasonably possible whether other travellers are available to participate in the Service. The availability of other travellers may change, including after alternative options have been communicated or discussed. Such communication or discussion does not by itself cancel, suspend or amend the original Booking.

32. By selecting Shared Car, the Client accepts the obligation to pay the supplement for Private Car if no other bookings are available for the selected date to enable shared transport, unless the Client chooses an alternative agreed with ABP Travel. The supplement equals the difference between the total Private Car price and the total Shared Car price displayed on the website for the same tour, date, number of participants and vehicle category at the time of purchase.

33. If shared transport cannot operate, ABP Travel will offer available alternatives, which may include travel by train, a different itinerary with other participants or another operational arrangement. If the Client declines all offered alternatives and refuses to pay the Private Car supplement calculated as specified in clause 32, this will be treated as cancellation of the Booking by the Client. The Cancellation Policy presented when the particular tour was purchased will apply. The absence of other bookings does not itself constitute cancellation by ABP Travel where the company remains ready to operate the tour with Private Car on these terms.

34. Another traveller may make a compatible Booking at any time while sales remain open. The later appearance of such a Booking is a normal change in availability and does not alter the Client’s original price or Booking terms.

35. The earlier presentation or discussion of alternative options does not prevent ABP Travel from confirming and performing the Service originally booked if it becomes operationally available, unless the parties have already expressly agreed to a different option.

Admission tickets, names and third-party rules

36. Some Services depend on admission tickets, timed-entry slots or permits issued by museums, memorials, attractions, carriers or other third parties. Their opening hours, security rules, ticketing systems and availability are outside ABP Travel’s direct control.

37. Where named tickets are required, the Client must provide each participant’s full name exactly as shown on the identity document they will carry. The Client is responsible for errors, missing data and failure to carry the required document.

38. After a Booking is made, ABP Travel may purchase or reserve named tickets, timed-entry tickets, permits and other items required to perform the Service, including non-changeable or non-refundable items. These costs are accounted for in the applicable Cancellation Policy and do not create separate cancellation rules for the Client unless the parties expressly agree otherwise in correspondence, subject to mandatory law.

39. Schedules published on the website, including timings and the order of visits, are indicative unless a particular time or sequence has been expressly guaranteed. This applies to both day tours and multi-day trips and touring itineraries. ABP Travel may make reasonable adjustments to timings and the order of the itinerary, particularly due to ticket availability, opening hours, traffic, weather, safety or other operational circumstances. Such adjustments, where they do not significantly alter the main characteristics of the booked Service, do not in themselves entitle the Client to cancel the Booking free of charge. Mandatory statutory rights remain unaffected.

40. If admission to an attraction constituting an essential purpose of the tour cannot be provided, including the Auschwitz-Birkenau Museum where applicable, ABP Travel may offer an alternative. An alternative attraction or itinerary requires the Client’s express agreement. If no alternative is agreed and ABP Travel cannot provide the booked tour, the tour will be cancelled and all payments for it will be refunded in full in accordance with clause 56.

Client cancellation and default cancellation policy

41. The product-specific Cancellation Policy displayed before payment forms part of the Booking and takes precedence over the default policy below. It remains in force notwithstanding subsequent correspondence or discussion of other possibilities unless ABP Travel expressly agrees in writing or by electronic communication to amend it.

42. The following default Cancellation Policy applies only to day tours where no different policy is specified for the product. Tours lasting two days or longer are governed by the separate Cancellation Policy stated for the particular tour or expressly agreed with the Client before the contract is concluded. Unless a different policy is specified for the product, Client cancellation charges are: (a) 20% of the total price when notice is received at least 144 hours before the reference time; (b) 50% when received less than 144 hours but at least 48 hours beforehand; and (c) 100% when received less than 48 hours beforehand or in the event of a no-show. The reference time is 00:00 at the beginning of the operating date, meaning midnight between the preceding day and the tour date, in the Europe/Warsaw time zone, not the scheduled pickup time. Clause 25 applies to multiple date preferences. A product-specific policy takes precedence, including its method for calculating deadlines.

43. A cancellation must be sent to info@abpoland.com and is effective when received by ABP Travel. The Client should include the Booking number, lead traveller’s name and Service date.

44. Where the applicable Cancellation Policy specifies a percentage-based cancellation charge, that percentage is the total and exclusive cancellation charge. Ticket, permit and other third-party costs are not deducted separately or additionally unless different terms have been expressly agreed individually with the Client by email. Merely stating that a ticket is non-refundable, or a unilateral ABP Travel message, does not constitute such an agreement. Mandatory law continues to take precedence.

45. For a Package, mandatory statutory termination rights and calculation rules prevail.

46. Any refund due under these Terms will be made within the deadline required by mandatory law, normally to the original payment method unless otherwise agreed.

Client-requested amendments

47. A request to change a date, participant, pickup point, language, transport option or other detail is subject to availability and third-party restrictions.

48. Where an amendment requires an additional payment, ABP Travel will state the price difference, any reasonable administration charge and any non-recoverable third-party cost before accepting it. The amendment becomes binding when confirmed in writing or by electronic communication and any required payment is completed.

49. If an amendment cannot be made, the original Booking remains in force. If the Client then cancels, the applicable Cancellation Policy applies.

50. A transfer of a Package to another traveller is governed by mandatory package-travel law, including applicable notice and actual reasonable transfer costs.

No-show, late arrival and unused services

51. The Client must be present at the stated meeting or pickup point at the stated time. Pickup times may be confirmed or adjusted operationally in advance.

51a. When booking, the Client should state the number and approximate dimensions of suitcases and declare pushchairs, wheelchairs and other items requiring additional space or special transport arrangements. Passenger capacity does not imply unlimited luggage capacity. Undeclared luggage may require a different vehicle or additional transport, subject to an additional charge agreed before it is ordered. Items that cannot be transported safely may be refused. Leaving luggage in the vehicle during visits requires prior agreement.

51b. The Client should provide the correct flight or train number, date, time, pickup location and destination address and promptly report changes. The product description or pre-purchase offer specifies the included waiting time, how it is calculated, arrangements for delays and any additional charges. Changes to the airport, date or route, additional stops or extended availability require an availability check and may involve an additional charge agreed with the Client. Extensions are also subject to safety requirements and the service provider’s permitted working hours.

52. A Client who is absent, arrives too late to join safely or fails to meet disclosed admission, identification, conduct or documentation requirements may be treated as a no-show. No refund is due for a Service or component not used for reasons attributable to the Client, except where mandatory law provides otherwise.

53. ABP Travel is not responsible for delays caused by the Client’s incoming flight, train, road journey or other independently arranged service. Clients should allow an appropriate buffer and obtain suitable travel insurance.

Changes or cancellation by ABP Travel

54. ABP Travel may make a non-material change reasonably required for safety, traffic, ticketing, attraction operations, staffing or other operational reasons. Information about changes will be provided to the extent required by mandatory law.

55. If a material change to the Service is necessary, ABP Travel aims to find a practical solution. The Client retains the rights required by mandatory law and expressly provided in the Special Conditions.

56. If ABP Travel cancels the tour because it cannot provide it, particularly because a driver, vehicle or admission tickets to an attraction constituting an essential purpose of the tour are unavailable, the Client will receive a full refund of all payments for the cancelled tour. Deductions under the Cancellation Policy for cancellation by the Client will not apply.

57. ABP Travel may cancel or modify a Service where unavoidable and extraordinary circumstances prevent or materially affect performance. For Packages, the mandatory statutory regime for unavoidable and extraordinary circumstances applies.

57a. Balloon flights, helicopter flights and other weather-dependent activities are subject to safety conditions and the decision of the authorised operator or pilot. The time, location and route may require adjustment within the booked scope. The product description or pre-purchase agreement specifies the particular rescheduling, cancellation and payment-settlement arrangements. A materially different activity requires the Client’s consent and does not automatically replace the booked Service. Mandatory statutory rights remain unaffected.

57b. Wildlife sightings and natural phenomena, including their occurrence, number, behaviour and viewing conditions, are not guaranteed. The absence of such an outcome does not itself constitute non-performance or entitle the Client to a refund where the agreed programme has been properly delivered and that particular outcome was not expressly guaranteed.

58. ABP Travel may immediately end or refuse participation where a person’s conduct presents a safety risk, is abusive or threatening, seriously disrupts the Service, damages property or violates the law or a venue’s rules. A refund is not due to the extent the termination results from that person’s conduct and applicable law permits.

No 14-day cooling-off period

59. ABP Travel’s tours, activities, admission services and other leisure Services are booked for a specific date or period. Accordingly, the statutory 14-day right of withdrawal from a distance contract does not apply to such Bookings, to the extent provided by applicable consumer law.

60. Making a contract online, by email or by telephone does not create an additional withdrawal right where a statutory exclusion applies. Services within the exclusion in clause 59 are subject to the applicable Cancellation Policy, without prejudice to other mandatory rights. If a particular Service does not fall within that exclusion, applicable law determines any withdrawal right.

61. For Packages, only those specific termination or withdrawal rights that cannot be excluded under mandatory package-travel law apply. They do not create a general 14-day cooling-off right for a Booking made at a distance.

Client responsibilities

62. The Client must provide accurate, complete and timely information, including contact details, participant names, ages where relevant, pickup details and any information reasonably required for ticketing or safe performance.

63. Each participant is responsible for valid passports, visas, identity documents, insurance and compliance with border, health, security and venue requirements.

64. Clients with reduced mobility or other health, accessibility or assistance needs that may affect participation in the Service should contact ABP Travel before booking and describe their needs. If participation requires an adapted vehicle, remaining in a wheelchair during transport, transfer assistance or particular access arrangements, the Client should provide the necessary equipment specifications and assistance requirements. After checking the transport arrangements, venues and individual itinerary segments, ABP Travel will confirm whether and under what arrangements it can accommodate the Client and provide the required assistance and facilities. Acknowledging a request does not confirm that the stated needs can be accommodated; these arrangements must be expressly agreed. A standard vehicle does not automatically replace an agreed adapted vehicle; a material change to the transport arrangements requires the Client’s consent. Mandatory accessibility rights remain unaffected.

64a. Before purchase, the Client should disclose food allergies and dietary requirements relevant to the meals being booked. Acknowledging a request does not automatically confirm that it can be accommodated. Special requirements must be expressly agreed after checking with the meal provider. A dietary option or ingredient substitution does not guarantee the absence of allergens or cross-contact; any such assurance requires separate express confirmation.

65. Children and minors must meet the Service’s age requirements and be supervised by a responsible adult where required. For transport in Poland in a passenger car, including a vehicle seating up to 9 people including the driver (category M1), a child under 150 cm tall must generally use an approved child safety seat or other child restraint appropriate to the child’s weight and height and installed in accordance with the manufacturer’s instructions. Reaching the age of 12 does not remove this requirement. Statutory exceptions apply only where their conditions are met; being at least 135 cm tall does not automatically remove the need for a restraint. When booking, the Client should declare any child participant, provide the child’s age, height and weight and arrange a suitable restraint where required. Transport may take place only in accordance with the legal and safety requirements applicable to the vehicle.

66. Participants must follow reasonable instructions from guides, drivers, venue staff and authorities.

Performance and reporting issues

67. If the Client notices a problem or a discrepancy between the Service and the Booking, they should immediately report it first to the person delivering the Service on behalf of ABP Travel and accompanying the participants, such as the driver, guide or tour leader, in person or through WhatsApp, so that it can be resolved on the spot. If the problem remains unresolved and an office-based group coordinator or dedicated contact has been assigned to the Booking and their contact details provided, the Client should next contact that person through WhatsApp. WhatsApp is the primary channel for day-to-day operational communication with those delivering the Service and the assigned group coordinator. If this contact also fails to resolve the problem, or no coordinator has been assigned, the Client should promptly report the matter to info@abpoland.com, providing the Booking number, a description and details of earlier reports.

68. A failure to notify promptly may be taken into account to the extent permitted by law where it caused or increased loss or prevented a remedy. It does not automatically extinguish mandatory rights.

69. For Packages, mandatory package-travel law determines the assistance and remedies available, together with any additional benefits expressly agreed for the particular Booking.

Liability

70. ABP Travel is responsible for performance of the Booking to the extent required by applicable law.

71. ABP Travel is not liable for a failure, loss or damage to the extent caused by: (a) the Client or another participant; (b) an unrelated third party whose act could not reasonably have been foreseen or avoided; or (c) unavoidable and extraordinary circumstances, subject to mandatory law.

72. ABP Travel is not liable for independent services that the Client books separately and that are not part of the Booking, even if information about them is made available for convenience.

73. Nothing in these Terms excludes or limits liability for death or personal injury caused by fault, fraud, wilful misconduct, or any other liability or remedy that applicable law does not allow to be excluded or limited.

74. Any statutory or convention-based limitation of liability applicable to carriers or other travel service providers also applies to ABP Travel where permitted by law.

75. ABP Travel’s aggregate contractual liability to a Business Client is limited to the total price of the affected Booking, except for liability that cannot lawfully be limited. ABP Travel is not liable to a Business Client for indirect loss, loss of profit, business interruption or loss of opportunity.

Insurance and optional cancellation protection

76. Travel, health and cancellation insurance are not included unless stated otherwise or applicable law requires particular cover to be provided. We recommend insurance appropriate to the Client’s circumstances and the Service.

77. Any optional “Cancellation Protection” or similar add-on offered by ABP Travel is governed by its own Special Conditions shown before purchase. It is not insurance unless it is expressly identified as insurance and the insurer and required insurance information are disclosed.

Complaints and dispute resolution

78. We care about a successful trip and good relationships with our Clients. If a problem arises, our first aim is to clarify it constructively and seek an amicable solution. Please contact info@abpoland.com or ABP Travel sp. z o.o., ul. Baśniowa 3/116, 02-349 Warsaw, with the Booking number, contact details, a description and the desired outcome. Missing some of these details does not remove the Client’s right to complain.

79. ABP Travel will respond to a Consumer complaint within 14 days of receipt unless a shorter period is required by mandatory law.

80. We prefer to resolve concerns directly and amicably. This does not restrict a Consumer’s right to seek help from a competent consumer authority, an authorised out-of-court dispute-resolution body or a court. ABP Travel participates in formal out-of-court proceedings where required by law or where it accepts participation in the particular case.

81. We encourage the Client to contact us before starting a payment dispute or chargeback so that we can investigate and propose a solution. This is not a condition for exercising statutory or payment-provider rights and does not suspend applicable deadlines. Starting a chargeback does not by itself cancel the Booking or determine the validity of a claim. ABP Travel may provide the payment provider with records and correspondence and recover amounts genuinely due under applicable law.

Personal data and operational communications

82. ABP Travel is the controller of personal data processed for direct Bookings. Contact: info@abpoland.com; postal address: ul. Baśniowa 3/116, 02-349 Warsaw, Poland.

83. ABP Travel processes data necessary to take steps at the Client’s request, conclude and perform the Booking, provide customer service, comply with legal obligations, establish or defend claims, prevent fraud and pursue legitimate operational interests, in accordance with the Privacy Notice.

84. Data necessary to perform the Booking may be shared with guides, drivers, subcontractors, partners, carriers, accommodation providers, museums and attractions, payment, IT and booking-system providers, insurers, professional advisers and public authorities where required. Operational sharing for performance of the Booking does not depend on marketing consent.

85. Where data is transferred outside the European Economic Area, ABP Travel will use a lawful transfer mechanism where required.

86. Data is retained for the period needed to perform the Booking and for applicable tax, accounting, consumer, limitation and evidentiary periods. Detailed retention periods and data-subject rights are explained in the Privacy Notice.

87. ABP Travel will notify a person of a personal-data breach only where and to the extent required by applicable data-protection law.

88. The Privacy Notice is available at: https://abpoland.com/privacy-policy.

Optional marketing communications

89. Marketing consent is voluntary, separate from acceptance of these Terms and is not required to make a Booking. Refusal or withdrawal of marketing consent does not affect the Booking.

90. If the Client gives an optional marketing consent, ABP Travel may use the communication channel expressly covered by that consent to send information about tours, travel services, special offers and related content.

91. Consent may be withdrawn at any time, without charge, by using an unsubscribe link where available or by contacting info@abpoland.com. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

92. ABP Travel will keep evidence of consent and withdrawal to the extent required by law. Further information about marketing processing is contained in the Privacy Notice.

Intellectual property and website use

93. The AB Poland Travel designation is protected by a registered trademark right to the extent covered by its registration with the Polish Patent Office. The name, logo and other brand identifiers also benefit from protection under applicable law. The website, original text, photographs, videos and other materials may not be copied, republished or used commercially without the rights holder’s permission, except as permitted by law.

94. The Client must not misuse the website, interfere with its security, submit malicious code, use automated means in a manner that disrupts the website or attempt unauthorised access.

95. ABP Travel may correct an obvious typographical, technical or pricing error before issuing the Booking Confirmation. If an obvious error is discovered after confirmation, ABP Travel may, to the extent permitted by law, offer the correct terms or cancel the Booking and refund the amount paid. An obvious error does not by itself create a right to performance on the erroneous terms unless mandatory law provides otherwise.

Governing law and courts

96. These Terms and each Booking are governed by Polish law, subject to any mandatory Consumer protections that cannot be excluded by a choice of law.

97. To the fullest extent permitted by law, all disputes arising from these Terms or a Booking are subject to the exclusive jurisdiction of the Polish courts.

98. For a Consumer, clause 97 applies subject only to mandatory jurisdiction rights that cannot validly be waived. For a Business Client, the courts for ABP Travel’s registered office in Warsaw have exclusive jurisdiction unless ABP Travel agrees otherwise in writing.

Language, amendments and final provisions

99. A Booking is governed by the version of these Terms made available and accepted when the contract is formed. These Terms may be published in Polish and English together, including on other language versions of the website. In the event of a discrepancy, the Polish version prevails to the extent permitted by mandatory law. This does not limit the requirement for clear and intelligible information, Consumer protections or the interpretation of ambiguous terms in the Consumer’s favour.

100. ABP Travel may amend these Terms for future Bookings. A Booking already formed remains governed by the version accepted for that Booking unless the parties agree to a change or mandatory law requires otherwise.

101. If any provision is invalid or unenforceable, the remaining provisions continue in effect. The invalid provision will be applied or replaced only to the minimum extent necessary and permitted by law.

102. A failure or delay by ABP Travel in exercising a right does not constitute a waiver of that right.

103. These Terms are available on the website for the Client to save or print. Contractual information and confirmations are provided in the form and to the extent required by applicable law.

104. Contact: ABP Travel sp. z o.o., ul. Baśniowa 3/116, 02-349 Warsaw, Poland; info@abpoland.com; +48 604 704 685.