Auschwitz day tour from Warsaw by train

guide in Auschwitz: English by default, other languages on request if available: Spanish, Italian, French, Russian, Portuguese, German, Hebrew, Polish

• PRICING and BOOKING 

  How to book the tour?
  The best way is to book it via our website. If you cannot do it for some reason send an us e-mail and we will contact you shortly, you can also call us at +48 604 704 685. We require full amount upfront.

  Are train tickets included in the price?
  Yes, the tour price includes a return train ticket.

  What entrance fees are included?
  The tour price includes entrance fee to Auschwitz-Birkenau Memorial and State Museum.

  What kind of payment method do you accept?
  Our preferred payment method is credit/debit card via our website.

  Can the price be changed?
  Prices of the tours booked via our website are final.

  What is the cancellation policy?

  No refund will be provided for cancellations made less than 3 days in advance, or in case of no-show.
  A cancellation fee of 50% applies for cancellations made less than 6 days in advance.
  A cancellation fee of 30% applies for cancellations made 6 or more days in advance.

• GENERAL 

  How many people maximum can join the tour?
  By standard, our groups are up to 8 people but bigger groups are also welcomed. If you are more than 8 people, we prepare an individual offer, please contact us.

  Is it possible to do the tour alone?
  Yes, if you are just one person, we will gladly organize the tour for you.

  Will I get voucher, railway tickets etc.?
  Before the tour we will send you railway tickets via email. Vouchers are not needed.

  Do I have to print railway tickets?
  No, but we recommend that. Alternatively, you can show the ticket to the ticket inspector on your mobile device. Please mind that tickets are personal so you have to present your ID card or passport on request.

  What to do if I miss my train?
  We buy tickets together with seat reservation online so they are valid for a specific connection. You cannot take the next train with the same ticket. If you miss your train, you have to buy new tickets at the ticket counter at your own cost.

  Where is meeting point for Auschwitz tour in Krakow?
  Meeting point is located within a walking distance from the Main Station. You will be informed about the exact location via email.

  Do you provide taxi transfers in Warsaw from the hotel to the railway station?
  Yes, we can provide transfer by taxi from your hotel to the railway station at extra 15EUR per single transfer.

  I am staying closer to Warszawa Wschodnia (Warsaw East)/Warszawa Zachodnia (Warsaw West) station. Can I get on the train there?
  Sure. Please advise at the time of booking.

  Is the Auschwitz tour appropriate for children?
  Visits to the Museum by children under the age of 14 are not recommended.

• TIMING 

  What time does my train depart from Warsaw?
  You take a morning train which departs at around 6-7 am from Warsaw Central Railway Station. You will be advised about the exact departure time as soon as we buy the train tickets and entry tickets to Auschwitz.

  How long is journey by train?
  Journey from Warsaw to Krakow takes 2,5-3 hours one way.

  My train is late. Will I miss Auschwitz tour?
  Delays are beyond our control. In case of delay please contact us via email or call us. We will find a solution.

  How long is the visit in Auschwitz?
  The Auschwitz-Birkenau tour by minibus takes about 7 hours.

• FOOD 

  Do you provide breakfast, lunch and dinner?
  No, we do not. We recommend having breakfast before the tour. There is free time to dine out in Krakow after Auschwitz tour.

• LEISURE 

  I want to stay in Krakow after the visit in Auschwitz tour, is it possible?
  Yes, it is possible, please contact us for more details. Please specify if you want us to book hotel or any other services for you.

  Do we have free time in Krakow?
  Yes, there is some free time before the train departure.